- ProCollect, Inc. is an independent, privately held debt collection agency, headquartered in Dallas, Texas. A third-party debt collector specializing in the multi-family housing niche — collecting on behalf of property managers and apartment complexes for unpaid rent, lease-break fees, and property damage charges.
- We specifically checked for a CFPB, FTC, or state Attorney General enforcement action against ProCollect and couldn't confirm one against a primary source — unlike some larger debt buyers, ProCollect doesn't appear to have a public federal or state consent order on record.
- Regardless, you have the same FDCPA rights with any collector: 30 days from first contact to request validation in writing, during which they must stop collecting until they prove the debt.
Who they are
ProCollect, Inc. is an independent, privately held debt collection agency, headquartered in Dallas, Texas. A third-party debt collector specializing in the multi-family housing niche — collecting on behalf of property managers and apartment complexes for unpaid rent, lease-break fees, and property damage charges. If a letter references unpaid rent, a lease-break fee, property damage, or a utility balance from a former address, that fits ProCollect's niche — property managers, apartment complexes, and utility providers hire them to recover balances from former tenants and customers rather than selling the debt outright.
We looked specifically for a CFPB enforcement action (consumerfinance.gov), an FTC action (ftc.gov), or a state Attorney General action against ProCollect by name. We found consumer complaints in the CFPB's public complaint database and several private Fair Debt Collection Practices Act lawsuits brought by individual consumers, but no formal government enforcement action we could confirm against a primary source — so none is cited here.
Your rights if they've contacted you
Whichever collector you're dealing with, the same federal law applies. You have 30 days from their first written contact to request validation — a written request asking them to prove the debt is real and yours. Once you do, they're required to stop collection activity until they've provided that proof.
If ProCollect, Inc. has contacted you about a debt, PUSHBACK reads the notice you received and drafts that request from the specific details on it — you review it before you pay anything.