- Alorica is an independent global business process outsourcing provider, headquartered in Irvine, California. A customer experience and business process outsourcing company serving major brands worldwide in 75+ languages, offering collection services as part of its BPO portfolio.
- When you receive a letter about debt collection, it may come from Alorica or from a partner company they work with, depending on the type of account and collection stage.
- We couldn't verify a specific federal CFPB or FTC enforcement action against Alorica itself against a primary source, so none is cited here — though we found references online to litigation, we confirmed no public consent order or settlement findings for Alorica.
- Regardless of who's collecting, you have the same FDCPA rights: 30 days from first contact to request validation in writing, during which they must stop collecting until they prove the debt.
Who they are
Alorica is headquartered in Irvine, California. A customer experience and business process outsourcing company serving major brands worldwide in 75+ languages, offering collection services as part of its BPO portfolio. The company operates globally as a business process outsourcing and customer experience provider, serving major brands across multiple industries and languages.
If you've received a letter from Alorica about a debt, it means the account was either purchased by or assigned to them for collection. If the account or amount doesn't ring a bell, that's common with debt collection — the original creditor (a credit card company, retailer, or lender) may have sold or assigned the account, and Alorica is now handling collection on it.
Your rights if they've contacted you
Whichever collector you're dealing with, the same federal law applies. You have 30 days from their first written contact to request validation — a written request asking them to prove the debt is real and yours. Once you do, they're required to stop collection activity until they've provided that proof.
If Alorica has contacted you about a debt, PUSHBACK reads the notice you received and drafts that request from the specific details on it — you review it before you pay anything.